FREQUENTLY ASKED QUESTIONS

You have a lot of questions about putting in a new system. Like Why should I use your system? and How much does it cost? Well we have answers for you.

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Why should I use an Inmate Telephone System?

First, it will eliminate the need to remove your Inmates from their cells to use a public phone. Second, it will allow your officers to spend more time on patrol and less time in the station. Third, it will generate revenue for your department.

 

 
How much money will this system cost?

Absolutely Nothing! That's right, Texas Inmate Phones will install and maintain our system at no charge to qualified departments! Must sign a minimum 3-year contract and certain restrictions apply. Call for a customized proposal.

 

 
Can the inmate make fradulant calls?

Our system is fully automated, which eliminates manipulation of a live operator. All calls are collect only, which stops 3rd party billing and reduces fraud.

 

 
How can I prevent the inmates from making harassing calls?

Our system is fully automated, which eliminates manipulation of a live operator. All calls are collect only, which stops 3rd party billing and reduces fraud.

 

 
What is the inmate monopolizes the phone, causing tension?

The system is programmed with a 5 minute limit. This eliminates the ability of one inmate to dominate the use of the phone. Warnings that the limit is being reached is given via an automated operator.

 

 
Will the billed party know where the call is from?

Yes. The billed party will hear "you have a collect call from (Inmate's name recorded in his/her own voice) from (your city jail) using Texas Inmate Phones.

 

 
Is your system bi-lingual?

Yes. It will ask the Inmate" for English press 1 (or) Para Espanol Marca 2." When the appropriate number is selected, the system continues in that language.

 

 
How can I eliminate the inmate's ability to use the phone?

There is a couple of ways to eliminate the use of the phone. If using the PIN system, you can block that PIN number of a specific inmate. Also, Texas Inmate Phones also installs a "on-off" switch panel. This allows you to turn off individual phones.

 

 
How durable is the Inmate Phone?

The TIP 2000 Cordless Inmate Phone (patented) is constructed from steel. It mounts directly to the brick, steel or cinder block in each cell. This eliminates the ability to remove the phone. The TIP 2000 is the only cordless phone in the industry. This eliminates the ability of the inmate to break the handset, which not only is a major safety feature but also means less down time which means higher commissions.

 

 

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